London’s Docklands Light Railway, KeolisAmey Docklands (KAD), has been awarded ‘Passenger Operator of the Year’ at the 2020 National Rail Awards.


The prestigious ceremony is known as the Oscars of the rail industry and is one of the biggest events in the UK rail calendar.  Showcasing the best talent in rail, it celebrates excellence across the industry.


For the first time, this event was held virtually owing to the current COVID-19 situation.  However, the glitz and glamour were still centre stage.  Hosted by RAIL’s Nigel Harris and BBC’s Huw Edwards, the virtual backdrop of the awards’ usual home in London’s Grosvenor House Hotel provided a great setting.


Presenting the Passenger Operator of the Year, Huw Edwards remarked how KeolisAmey Docklands are setting the standard for the industry, consistently delivering excellence in operational performance.


Managing Director, Abdellah Chajai, said “Winning the Passenger Operator of the Year award is a phenomenal achievement and a great recognition of what our people deliver for DLR’s passengers.  Our dedicated team work exceptionally hard and this is a fantastic reflection of their commitment.  I am delighted that KAD has received this esteemed award and would like to thank the team for the work they do every day, particularly at this challenging time.  We are very proud to operate the Docklands Light Railway, on behalf of Transport for London, and continue to focus on delivering service excellence every day for our passengers.”


KeolisAmey Docklands won the award based on industry-leading performance with continued and consistent reliability, demonstrated by achieving record-breaking levels for the DLR.


Alistair Gordon, CEO of Keolis UK added: “Firstly, my congratulations to the dedicated team at KeolisAmey Docklands (KAD) for winning this highly prized industry award. I’m extremely proud of what all of our UK operations have continued to achieve over the past year, despite the obvious challenges presented by Covid19.


“We are a passenger and safety focussed business – and so to get this recognition for all the hard work that goes in to making the Docklands Light Railway the reliable, iconic and much loved service that it is will be a big boost for the team both in London and across our operations in Manchester, Nottingham and Wales.”