IPPR North Report Connecting Lines

Calls For Metro Mayors To Be Bold On Transport

A new report from think tank IPPR North – Connecting Lines – has said that the incoming mayors for newly devolved city-regions need to consider innovative new approaches to local taxation and the integration of transport services.

Jo Bentley

Jo Bentley, Customer Service Manager, Nottingham Trams

With the opening of Lines 2 and 3 in 2015, Nottingham’s tram network doubled in size with 28 new stations and over 17km of new track. The network expects to transport around 23 million passengers each year and Jo Bentley is responsible for ensuring they receive excellent customer service.

Dyan Crowther

Dyan Crowther, Chief Operating Officer, GTR

As Chief Operating Officer of GTR, Dyan Crowther leads the largest train operating company in the UK, created following the merger of Great Northern, Thameslink, Southern and Gatwick Express in July 2015. GTR is part of Govia – a partnership between Keolis and the Go-Ahead Group.

We spoke to Dyan to find out more about her role and get her thoughts on developments in the UK rail sector.