DLR train at London City Airport

Communications excellence key to boosting customer satisfaction

Communications excellence is key to boosting customer satisfaction. Alistair Gordon explains how this has been achieved on DLR and Nottingham’s NET.

Nottingham Tram

Investing in people is the key to passenger satisfaction

Staff development trumps technology for passenger satisfaction

Manchester Metrolink

New operator just the ticket for Metrolink

Greater Manchester’s Metrolink tram system – the largest of its kind in the UK – has welcomed a new operator on-board to run the iconic network.

NET tram on tracks

Keolis grows UK light rail passenger numbers by 6.6 million

UK public transport operator Keolis grew passenger numbers across its light rail networks by 6.6 million in 2016/17, official figures have confirmed.

Southeastern Lenham

Keolis on the shortlist for South Eastern rail franchise

Passenger transport operator Keolis UK has been shortlisted by the Department for Transport (DfT) to rebid for the South Eastern rail franchise with its joint venture partner Go-Ahead.

Manchester Metrolink tram depot

KeolisAmey Awarded Contract To Run The Greater Manchester Metrolink

A joint venture partnership of UK public transport operator, Keolis, and infrastructure asset management specialist, Amey, has been named as the new operator of the Greater Manchester Metrolink light rail network.

KeolisAmey Docklands Engineering Director Dave Smale

Dave Smale, Engineering Director, KeolisAmey Docklands (KAD)

The Docklands Light Railway has been providing an essential service between key areas of London since 1987, continually setting exceptionally high standards for punctuality and customer satisfaction. In 2014, KeolisAmey Docklands (KAD) – a joint venture formed between Keolis and Amey, was awarded the franchise to operate and maintain the DLR until 2021.

Engineering Director, Dave Smale, talks us through his role, and key developments in both the DLR and UK rail industry.

DLR - Docklands Light Railway

KeolisAmey: Boosting Customer Satisfaction

Since opening in 1987, the Docklands Light Railway (DLR) has grown to become the UK’s busiest light rail network, carrying over 117m customers each year.

KAD Vision of the Year award

Double Win for KeolisAmey Docklands

KeolisAmey Docklands (KAD) and Docklands Light Railway Limited (DLRL) win ‘Vision of the Year’ award at the annual Global Light Rail Awards.

NET staff with their award

Award Win For Nottingham Tram Network

Nottingham’s tram network has been named as ‘Most Improved System’ at a prestigious industry award ceremony.