KeolisAmey Docklands delivers exceptional performance on the DLR

Period 8 (18 October – 14 November 2020) saw KeolisAmey Docklands (KAD) deliver exceptional levels of performance for the Docklands Light Railway (DLR) in London.  While running 100% of pre-Covid service levels, the scores that have been achieved are among the best since the beginning of KAD’s franchise in 2014.

  • An outstanding 99.61%  was achieved for Departures (reliability)
  • Excess Wait Time was at just 4 seconds
  • 98.93%  score for Journey Times – the highest level ever for this measure
  • Nine perfect days of 100% Departures – the most in any period for DLR

Despite the challenges faced with the Covid-19 pandemic and how our services have had to adapt, the operational performance achieved in the last period represents record levels for this time of year. This is particularly notable given the inclement weather experienced during much of the period; a time of year that historically sees the start of slip-slide season that can affect performance.


KAD has been able to maintain such high standards of operations despite a rolling stock that is largely beyond its 25-year lifespan, along with other ageing assets. Six years into the franchise, KAD continues to provide excellent levels of service for DLR’s customers and deliver great results for the PTA, Transport for London (TfL).


This is another testament of the professionalism of all KAD staff, which was recognised just a couple of months ago by being awarded the Passenger Operator of the Year at the National Rail Awards 2020.


Abdellah Chajai, Managing Director of KeolisAmey Docklands says: “This is a remarkable achievement in such difficult circumstances, and is a result of the hard work and commitment by the entire KAD team.  With the changes to how we operate as a result of Covid-19 and the numerous days of heavy rain in recent weeks, I am very proud of how our people have continued to deliver such high levels of service to DLR’s customers. Working very closely with our colleagues at TfL has enabled us to adapt our services throughout the Coronavirus pandemic and we both continue to keep developing and innovating for the benefit our customers and the railway.”